Week 12: CDMs’ Design Thinking Series #2: Design Marketing as Customer-Centered Thinking
Opening Questions
- How is a customer different from a user, buyer, influencer, or partner?
- What creates customer value beyond the physical product itself?
- How should positioning, message, channel, and experience work together?
Learning Goal
Apply customer-centered thinking to identify relevant customer segments, clarify value propositions, and develop coherent marketing concepts for the Korean market.
Lecture Materials
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In-class Activity
- Short lecture
- Group discussion
- Brainstorming
Assignments
- 🎬 FC Watch ‘Strategic Design Thinking.’ Due: Nov. 24
- Develop customer-centered marketing concepts. Due: Nov. 24
Key Takeaways
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Related Readings
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Next Week Preparation
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